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What Customer Say About Bmi
Business Management International
There is nothing more reassuring than working with a company that cares about solving our issues when we ask for help. The BMI team consistently comes through for us with dedicated, very smart people who know our business and support us in achieving our goals.
Director of Operations, Kobrand
Kobrand imports and markets a distinguished portfolio of hand selected brands representing virtually every major wine region of the world and its most iconic specialty spirits. Family owned since its founding in 1944, Kobrand attributes its success to a single guiding principle that describes the people, products and relationships behind it: quality.
BMI is not only a system provider but is also a business partner. It is imperative that distributors, considering BMI Software, understand the differences in having access to key people who are experts in different parts of the system and our related operations. There's a clear difference in support and overall knowledge of the system between BMI and other system providers.
Distributors who choose BMI Software also need to be comfortable about having internal discussions around needing less resources to manage business processes, due to the efficiencies that can be gained with the BMI system. Whether that is a reduction in staff or re-allocation to other sales or marketing activities, this is a clear ROI item, among many others.
CEO/Founder, Highbar Trading Company
Highbar Trading Co. is a digital organization which distributes operational commodities with a low cost to serve using a technology driven approach to the market place. Instead of stocking thousands of items, we use a virtual inventory platform to fulfill the needs of our customers with next day national delivery and even same day delivery in some markets. By using a digital approach to the marketplace it allows our company to quickly expand into new product categories such as industrial supplies, packaging, safety products, lab supplies and more. Highbar Trading Co. uses 44 virtual inventory fulfillment centers across the country with access to 1000+ manufacturers from a single source. The company was founded by Justin Miller, Todd Miller, Ben Miller, and Mark Light. The Millers Light team has a combined 40+ years experience in Sales, Marketing, Logistics, Information Technology, and Finance.
Since converting to BMI OP Revelation, we never hear the main customer objection that our website is substandard. That objection has gone away and we can pursue new customers with confidence about our e-commerce capabilities. BMI OP Revelation delivers accurate and highly relevant search results with extraordinary product presentation and content.
Bernie Garvey - President, Garvey's Office Products
Garvey's Office Products is Chicagoland's largest independently owned and family-operated office supply distributor. They have been serving Chicagoland businesses since 1926. As they celebrate their 91st year in business this year, they are ever grateful for their wonderful customers and the trust they place in them for all their office needs.
At Garvey's, they strive to be your one stop solution for EVERYTHING your office needs. From supplies, to paper, toner to janitorial supplies, binding supplies, furniture layout/design and all your promotional products, they literally have it all!
The Garvey family and their exceptional staff are there to make your job easier and simplify the process of ordering office supplies. Six members of the Garvey family actively run the business and the entire staff of "Nice Guys" get rave reviews from customers every day!
We chose BMI’s OP Revelation software back in 2007 as one of the early adopters of a Microsoft based ERP system in the OP industry. Our stocking dealer status coupled with some other unique aspects of our business model compounded the well-known difficulties associated with conversion and early utilization of new software. Those challenges were all met and overcome and our business is in a better place as a result of the decision to implement the BMI OP Revelation software. We have been able to utilize the software to keep pace with the changes we have made to our business over the years, and we were able to quickly and efficiently handle and integrate acquisitions.
We are now in the process of upgrading our e-commerce site to the latest version and are very excited about the new functionality and improved user experience the site will provide.
Sid Lerman - President, Weeks Lerman
The Weeks Lerman Group (TWLG) is New York’s largest independently held dealer of office products and services. Family owned and operated for over 100 years, TWLG is proud of our superior services, personalized care and attention to detail. TWLG is the 2nd largest independent dealer in the nation.
We went live on the BMI OP Revelation in June 2015. We evaluated multiple platforms and found the BMI solution to be the best fit for our business now, but more importantly provide a solid foundation for our business to grow into the future. Equally as important as the technology solution are the people behind it. This is where we truly believe BMI sets themselves apart. The BMI team were focused and disciplined in their planning, development, and testing. Most people consider their technology provider as a vendor relationship, but with BMI we look at it as more of a partnership.
The BMI team truly develops an understanding of your business and wants to help you achieve your goals. Converting systems is a daunting process no matter the size of your business, so having the BMI team at our side gave us the reassurance we would be successful.
President, Office Basics
Office Basics is a provider of Office Supplies, Furniture, Break room Supplies, Technology and other business products. Serving the Philadelphia and surrounding area, Office Basics is a recognized leader in the Office Products industry.
In early 2013 we converted over to the BMI OP Revelation software package operating on a Microsoft NAV platform. This system is operating in a “cloud” environment and is accessible directly from any of our locations.
We had been using a legacy ERP system for over 20 years. Though we had completed several upgrades and modifications, technology was becoming a liability, not an asset. We were continually dealing with inefficiencies due to multiple databases, product issues, internet integration difficulties, and ultimately, a “less than ultimate '' customer experience on the web. Therefore, we began looking for a fully integrated web and back office solution. This process took a number of years and took us to several different solutions. Ultimately BMI OP Revelation was the best fit for our business model. From a web customer perspective, it is easy to search and find products, place orders and check out. There are many options to choose from for the web customer experience and can be changed for each individual customer. A few examples are: budgets, P.O. number requirements, approval levels, “on account” VS credit card payments, even customer specific products. From a back office point of view, fully integrated EDI capabilities with wholesalers, efficient order entry, ability to support stocking warehouses, multiple delivery routes and processes, and a robust financial support package were all critical issues to be addressed.
BMI OP Revelation is a stable, technologically current, easy to understand program that allows us to offer our customers a state of the art experience that rivals any other program in the market. The team at BMI is easy to work with and is knowledgeable about the issues that are facing our industry. They are willing to think creatively to offer solutions that will continually improve the system.
A significant amount of our sales originates on the internet. Keeping product information and pricing accurate was always difficult due to multiple databases in our prior system. The BMI OP Revelation program is fully integrated between the back office and the web store. Maintenance only needs to be accomplished in one place and it is an effective system wide.
We are currently working with the BMI team to integrate the program with a Promotional Products and Printing web application. Adding product offerings for our customers will strengthen our relationship and make us an even more valuable business partner to our clients.
I would certainly recommend that anyone in the market for a system should look at BMI. It will not fit for everyone, but has a great deal to offer.
Jim Mueller - Chief Operating Office
Storey Kenworthy Company
Since 1936, through their family of companies, Storey Kenworthy provides quality products, services, and experiences to meet their customers' unique needs. Together, they provide an engaging work culture to inspire team members contributions and to create value in the communities we serve.
We converted to BMI OP Revelation software in 2008, and we have never had any regrets about having made that decision. I think it is hard for most dealers to imagine, but our conversion was seamless and took place over a weekend. We never experienced problems with order entry, purchasing, distribution or billing and our customers on the following Monday were very impressed with our new Ecommerce storefront.
With every major new relationship there are certainly bumps along the road, as we learn to communicate and manage expectations. We feel that BMI has been very supportive in listening and helping us develop tools that meet the changing needs of our business. They have been able to meet the punch-out requirements of some of our larger customers and they have been able to meet or exceed our due dates while staying within budget.
Bob Mairena - President, Office Solutions
As one of the country's largest independent dealers, Office Solutions combines national purchasing power with their customer-centric philosophy and local, personalized customer service to offer a comprehensive single source for office products; furniture and space planning; facility and maintenance supplies; coffee service and breakroom supplies; printing and promotional items; technology supplies and equipment; and green products. Since 1984, Office Solutions has continued to be a leader in the office products industry with the development of the Office Solutions green program. Having recycled over 681,356 pounds of paper, electronics and more, Office Solutions is proud to be a California WRAP (Waste Reduction Award Program) winner for the past three years. Office Solutions continues to be recognized by the Orange County Business Journal as one of the top 25 woman-owned businesses as well as being in the top Orange County minority owned businesses. Office Solutions strives to create a spirit of creativity and teamwork, as well as a commitment to exceptional customer service.
We have been a client of BMI since 2002 when we first installed Navision. Their professionalism from day one has been unsurpassed. Our business has changed tremendously over the years and they have been with us every step of the way. John Greene and Laurel Loehlin are two of the top people you will find in the industry.
Bill Kienke Chief Financial Officer, Harbor Seafood
Since 1975 Harbor Seafood has led the industry through experience, attention to detail, and impeccable customer service. It started on Canal Street as a general food brokerage and has grown into an International Seafood importer and exporter. Founder Pete Cardone used his extensive experience as a chef to become a successful and respected food broker. He discovered a passion for seafood after working with the Wakefield line and moved Harbor Seafood away from brokerage, into importing and packaging seafood of only the best quality.
Since initially working with BMI to design and implement our Microsoft Dynamics NAV (ERP System) during late 2011 we have been extremely satisfied with the capabilities and flexibility inherent within this system. This is particularly true given our ever-expanding needs of this NAV System as our business continues to grow at a rapid pace.
A very large part of the success that we have experienced with this system is completely attributable to the very fine support that we continue to receive from BMI (“Business Management International”). This needed support began with the general design and layout of our NAV System throughout the initial project development stage several years ago. The continuous provision of project management and software programming support is paramount as our need to refine, modify, and expand its functionality, analytics and data transmission capabilities never seems to cease given the increasing inter-company and customer demands that arise.
These increasing demands typically present themselves to us with an accompanying urgency that must be accommodated under rather short notice. It is very comforting to know that BMI can always be counted upon to deliver whatever support is necessary to meet these increasing demands. Although quick to react to our needs, every requested programming or systems modification is always well tested and documented before a final installation or implementation update occurs. This is extremely important to our organization as our company’s processes and procedures are strictly regulated by both ISO and the FDA given our exclusive involvement with Class-2 Medical Devices within the US.
A final note is to say that, as a foreign subsidiary start-up company during late 2011, the initially required project implementation timelines were extremely aggressive with an imposed short window of time to begin our operations. BMI was aware of this situation and fully willing to meet this challenge head-on, on our behalf, in order that we could conduct successful customer sales and delivery transactions under these very tight time constraints imposed by our parent company in Switzerland. The BMI team effort was extremely impressive throughout this ERP System implementation which also involved the data inter-connectivity and transmissions with other external business partners. Again, our BMI team proved very efficient and effective while incorporating these various business partners within our operational network.
It was this expanded team effort, directed by BMI staff, which served to construct our ERP System platform upon which we continue to build as our business grows and diversifies. We very much appreciate all that BMI and our Microsoft Dynamics NAV System continues to provide to us.
David Swanson - President, Geistlich Pharma North America
Geistlich Pharma specializes in biomaterials for the regeneration of bone, cartilage and tissue and develops and manufactures medical devices and pharmaceuticals with the goal of giving patients a better quality of life. The products are marketed by the company via more than 60 distribution partners worldwide as well as ten affiliates: UK, Germany, Italy, France and China, Brazil, South Korea, North America, Australia and India. The company has a global workforce of around 500. With the pioneering products Geistlich Bio-Oss® and Geistlich Bio-Gide®, the company has decisively shaped the market for regenerative biomaterials for decades.
After spending a year researching front end and back end systems for our company, we felt that the BMI OP Revelation solution was the best fit. Their team did a tremendous job, from beginning to the end, analyzing our company needs and developing a customized solution for us. Even the "go live" day went smoother than we anticipated. During the first week, Berl and Karen were on site at our office to make sure the system ran properly and they answered all of our questions.
The best part is that we now have a web site that matches the capabilities of the "big box" stores and our customers love it. We have even acquired customers that wouldn't use us or left us because of our old website. We appreciate BMI´s efforts and look forward to working with them in the future.
Scott Bocklet - Vice President Of Operations, Supply Post Office Products
Supply Post is committed to helping our customers make the best decisions for their office. With a singular approach to identifying the needs of our customers, we are able to provide the best solutions, combined with a local, personal touch- every day.
We supply offices in Cincinnati, Northern Kentucky and beyond with everything they need, from office supplies to furniture and space planning. We’ve got over 40,000 products, all at great prices. Plus you have the support of experienced pros who live and work locally. Our drivers deliver beyond your front door, to your desk, copy room, breakroom, or wherever you need your supplies placed. And our customer service and account teams are your go-to source for deals and answers to make your day easier. This singular focus on going the extra mile is something you simply won’t find anywhere else.